In some companies and enterprises in Uganda, it is common for some leaders and managers to bark at their subordinates.
The result of such shouting leads to emotional stress, underproductivity, loss of concentration in those who are called according to Prof. Muhammed Ngoma, the dean of the faculty of graduate studies and research at Makerere University Business School.
This is what Ngoma said during an e-fellowship on the topic: ‘Communication strategies for effective leadership. The fair was organized by the Rotary Club of Nakawa, Kampala.
“If you bark and yell at people, they get scared. By yelling at them, you make the part of the brain that’s listening to shut down, the reptile part of the brain opens up,” he said.
According to scientists, the reptilian or primeval brain has control over innate and automatic self-preserving patterns of behavior, which ensure our survival and that of the human species.
He further illustrated by saying that when you yell at a child to bring a plate, the child will run and in fear bring a cup instead of a plate.
He advised subordinates that when their bosses yell at them, they should respond through reflection. He said that when the employees react through reflection, suppress their emotions and withhold their immediate response, the bosses will feel guilty.
He testified that he saw his supervisor yelling at him in the office. He said in response that he suppressed his emotions and reaction at the time. He waited when the boss had cooled down and approached him.
‘I asked him why are you yelling? He felt guilty,” Ngoma said. He emphasized that yelling back at people is not a solution
Ngoma noted that many leaders can speak well, but listen poorly. “Leaders need to create an environment where people listen. Build trust and rapport and people will listen to you,” Ngoma said.
On the issue of gossip in the office, he explained that if the leaders know what people are gossiping, they should handle the issue in an appropriate way.
He urged leaders to be considerate. He asked leaders to have the ‘we have attitude’ of teamwork. He stressed that giving morale to a team was necessary for its success.
“Listening is an important skill that can break or complicate communication. Learn when to talk and listen like a leader,” he said
Some Rotarians asked him how leaders could communicate and control their tone when someone or an associate annoyed them.
“As humans, we have emotions, so you need emotional intelligence,” he said.
Kiggundu Muhammad, a Rotarian and others expressed their appreciation during the talk. The Rotarians said the reading was perfect.
Susan Kamazina, the group’s leader, said they were learning to hold zoom meetings. Kamazina expressed satisfaction at the large turnout of Rotarians from different parts of Uganda.