The correct response to feedback is “thank you”. Or, “This is a good point.” Even if it’s not your job to change the system, or it’s not your fault that things don’t work as expected, both responses are effective and useful.
Feedback is a gift. It allows you to know exactly what the other party wants or needs. After receiving the gift, it is up to you to decide whether to accept it. But turning off feedback by arguing or showing ungratefulness will make you less likely to get feedback again. If you get feedback from customers or potential customers, turning it off is likely to make them walk away and shift their attention and trust elsewhere.
When you say “no problem,” you are letting yourself out of trouble, refusing to admit what was said and closing the door to useful interaction.Because there Yes one question. It is far better to explore the problem than to deny it.